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Evidence Guide: BSBMKG524 - Design effective user experiences

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBMKG524 - Design effective user experiences

What evidence can you provide to prove your understanding of each of the following citeria?

Establish metrics for user experience

  1. Identify and review relevant client or organisational requirements for user experience
  2. Research and document user expectations
  3. Prepare key observable and measurable criteria for effective user experiences
  4. Establish systems and processes to collect data on user experiences
  5. Recognise and design experiences within current legislation, regulation and organisational policy
Identify and review relevant client or organisational requirements for user experience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and document user expectations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare key observable and measurable criteria for effective user experiences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish systems and processes to collect data on user experiences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and design experiences within current legislation, regulation and organisational policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Specify interaction design

  1. Specify and prioritise features and information critical to the user interaction
  2. Identify preferred technologies and platforms best suited to the interaction and user needs
  3. Define interaction patterns relevant to the context
  4. Establish interface behaviour relevant to the product, brand or organisation for identified platforms
  5. Provide designs to achieve consistent and intuitive experiences
Specify and prioritise features and information critical to the user interaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify preferred technologies and platforms best suited to the interaction and user needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define interaction patterns relevant to the context

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish interface behaviour relevant to the product, brand or organisation for identified platforms

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide designs to achieve consistent and intuitive experiences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design user interfaces

  1. Assess and evaluate existing user interfaces against design requirements
  2. Prepare site, application maps and content inventory
  3. Storyboard user transactions, navigation, access and egress options
  4. Prepare and review wireframes and mock-ups of user journeys across the relevant technologies and platforms
Assess and evaluate existing user interfaces against design requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare site, application maps and content inventory

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Storyboard user transactions, navigation, access and egress options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and review wireframes and mock-ups of user journeys across the relevant technologies and platforms

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test design

  1. Establish an actual, prototype or virtualised test environment
  2. Model expected user behaviours against specified user stories
  3. Incorporate real-time user feedback where appropriate
  4. Revise metrics, interaction and interface designs based on testing to better meet requirements
Establish an actual, prototype or virtualised test environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Model expected user behaviours against specified user stories

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incorporate real-time user feedback where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Revise metrics, interaction and interface designs based on testing to better meet requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish metrics for user experience

1.1 Identify and review relevant client or organisational requirements for user experience

1.2 Research and document user expectations

1.3 Prepare key observable and measurable criteria for effective user experiences

1.4 Establish systems and processes to collect data on user experiences

1.5 Recognise and design experiences within current legislation, regulation and organisational policy

2. Specify interaction design

2.1 Specify and prioritise features and information critical to the user interaction

2.2 Identify preferred technologies and platforms best suited to the interaction and user needs

2.3 Define interaction patterns relevant to the context

2.4 Establish interface behaviour relevant to the product, brand or organisation for identified platforms

2.5 Provide designs to achieve consistent and intuitive experiences

3. Design user interfaces

3.1 Assess and evaluate existing user interfaces against design requirements

3.2 Prepare site, application maps and content inventory

3.3 Storyboard user transactions, navigation, access and egress options

3.4 Prepare and review wireframes and mock-ups of user journeys across the relevant technologies and platforms

4.Test design

4.1 Establish an actual, prototype or virtualised test environment

4.2 Model expected user behaviours against specified user stories

4.3 Incorporate real-time user feedback where appropriate

4.4 Revise metrics, interaction and interface designs based on testing to better meet requirements

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish metrics for user experience

1.1 Identify and review relevant client or organisational requirements for user experience

1.2 Research and document user expectations

1.3 Prepare key observable and measurable criteria for effective user experiences

1.4 Establish systems and processes to collect data on user experiences

1.5 Recognise and design experiences within current legislation, regulation and organisational policy

2. Specify interaction design

2.1 Specify and prioritise features and information critical to the user interaction

2.2 Identify preferred technologies and platforms best suited to the interaction and user needs

2.3 Define interaction patterns relevant to the context

2.4 Establish interface behaviour relevant to the product, brand or organisation for identified platforms

2.5 Provide designs to achieve consistent and intuitive experiences

3. Design user interfaces

3.1 Assess and evaluate existing user interfaces against design requirements

3.2 Prepare site, application maps and content inventory

3.3 Storyboard user transactions, navigation, access and egress options

3.4 Prepare and review wireframes and mock-ups of user journeys across the relevant technologies and platforms

4.Test design

4.1 Establish an actual, prototype or virtualised test environment

4.2 Model expected user behaviours against specified user stories

4.3 Incorporate real-time user feedback where appropriate

4.4 Revise metrics, interaction and interface designs based on testing to better meet requirements

Evidence of the ability to:

interpret client requirements to identify user experience expectations

research user expectations

develop performance measures for user experiences

prepare data collection systems relevant to user experiences

evaluate digital technologies to implement user experiences

demonstrate expected user behaviour within a specific application

use current industry tools to prepare and test a digital user experience application.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

list current digital technologies and platforms used to engage users

compare common user usage patterns in the digital space

explain consistent and intuitive user experience design

describe the use of common industry tools to design and test user experiences.